Return & Refund Policy

Effective Date: August 2, 2026

Thank you for shopping at Bestway USA. This Return & Refund Policy applies to purchases made through https://bestwayusa.it.com/.

Please review this policy carefully before making a purchase.

1. Return Eligibility

We accept eligible returns requested within 30 days of the delivery date.

To qualify for a return, the item must:

  • Be unused, unworn, unwashed, and in its original condition;
  • Include all original packaging, manuals, accessories, labels, and components;
  • Show no signs of installation, assembly, inflation, water use, outdoor use, damage, misuse, or alteration;
  • Include a receipt, order confirmation, or other proof of purchase.

Items returned without authorization or items that do not meet these conditions may be refused or returned to the customer.

2. How to Request a Return

Before sending any item back, please contact our customer service team at:

Email: [email protected]

Please include the following information:

  • Your full name;
  • Order number;
  • Item you wish to return;
  • Reason for the return;
  • Clear photographs or videos if the item is damaged, defective, or incorrect.

We will review your request and provide return instructions when the return is approved.

Do not send a product back before receiving return authorization from us.

3. Return Address

Approved returns must be sent to:

Bestway USA Returns
2161 Broadcast Drive
Albuquerque, NM 87101
United States

Please make sure your order number and return authorization information are included inside the package.

Sending a product to this address without first contacting us does not guarantee that the return will be accepted or refunded.

4. Return Shipping Costs

For returns caused by a change of mind, incorrect size selection, accidental purchase, or another reason that is not our fault, the customer is responsible for all return shipping costs.

If the product received is damaged, defective, or materially different from the item ordered, we will provide an appropriate solution after reviewing the supporting photographs or videos. Depending on the circumstances, this may include a replacement, refund, or prepaid return label.

Original shipping charges and expedited shipping fees are non-refundable unless the return resulted from our error.

We strongly recommend using a trackable shipping service and retaining your shipping receipt. We are not responsible for return packages that are lost, stolen, damaged, or delivered to the wrong address during transit.

5. Damaged, Defective, or Incorrect Items

Please inspect your order immediately after delivery.

If you receive an item that is damaged, defective, incomplete, or incorrect, contact us at [email protected] within 7 days of delivery.

Please provide:

  • Your order number;
  • A description of the issue;
  • Photographs of the entire product;
  • Photographs of the shipping package and shipping label;
  • Photographs or videos clearly showing the damage or defect.

Please do not discard the product, packaging, manuals, accessories, or shipping materials until your claim has been resolved.

Damage caused by improper installation, incorrect assembly, misuse, normal wear and tear, accidents, unauthorized repairs, failure to follow product instructions, weather conditions, or customer-caused damage is not considered a manufacturing defect.

6. Non-Returnable Items

The following items cannot be returned unless they arrived damaged, defective, or incorrect:

  • Items returned more than 30 days after delivery;
  • Used, installed, assembled, altered, washed, or damaged items;
  • Products that have been inflated, filled with water, used outdoors, or exposed to chemicals;
  • Items missing original packaging, manuals, accessories, labels, or components;
  • Clearance, liquidation, or final-sale items;
  • Personalized or customized products;
  • Gift cards;
  • Items that cannot be resold for health, hygiene, or safety reasons;
  • Products damaged due to improper use, storage, maintenance, installation, or assembly.

Products marked as “Final Sale” on the product page are not eligible for return or exchange unless required by applicable law.

7. Exchanges

We do not guarantee direct exchanges.

The fastest way to obtain another product is to return the eligible item according to this policy and place a new order after the return has been approved.

Replacement requests for damaged, defective, or incorrect items will be reviewed individually and are subject to product availability.

8. Refund Process

After the returned item is delivered to us, we will inspect it to confirm that it meets the return requirements.

Please allow up to 3 business days for inspection.

If the return is approved, the refund will be issued to the original payment method within 7 business days. Your bank, card issuer, or payment provider may require additional processing time before the refund appears in your account.

Refunds may include the purchase price of the approved returned item and applicable sales tax. Original shipping fees, expedited shipping fees, return shipping costs, and other non-refundable charges will not be refunded unless the return resulted from our error.

We reserve the right to reduce or refuse a refund if the returned item:

  • Has been used, assembled, installed, inflated, filled with water, or damaged;
  • Is missing packaging, accessories, manuals, or components;
  • Shows signs of misuse or unauthorized modification;
  • Is returned in a condition different from the condition in which it was delivered.

9. Late or Missing Refunds

If you have not received your refund after receiving a refund confirmation:

  1. Check your bank or payment account again;
  2. Contact your credit card company or payment provider;
  3. Contact your bank, as processing times may vary.

If you have completed these steps and still have not received your refund, contact us at [email protected].

10. Order Cancellations

Orders may only be canceled before they enter processing, fulfillment, or shipment.

To request a cancellation, contact us as soon as possible at [email protected].

Submitting a cancellation request does not guarantee that the order can be canceled. Once an order has been processed or shipped, it must be handled under the standard return procedure.

11. Refused and Undeliverable Packages

If a package is refused, unclaimed, returned because of an incorrect or incomplete address, or otherwise determined to be undeliverable due to information provided by the customer, the actual shipping and return costs may be deducted from the refund.

Any reshipping charges are the customer’s responsibility unless the delivery problem was caused by our error.

12. Unauthorized Returns

Returns sent without prior authorization may be rejected, delayed, or returned to the sender.

We are not responsible for items sent to an incorrect address or returned without sufficient identifying information.

13. Chargebacks

Before submitting a payment dispute or chargeback, please contact us at [email protected] so that we have an opportunity to review and resolve the issue.

Submitting a chargeback does not eliminate the customer’s obligations under this Return & Refund Policy.

14. Policy Changes

We reserve the right to update or modify this Return & Refund Policy at any time.

Changes will become effective when the revised policy is posted on our website. Returns will generally be governed by the version of the policy that was displayed when the applicable order was placed, subject to applicable law.

15. Contact Information

For questions about returns, refunds, cancellations, or damaged products, please contact:

Website: https://bestwayusa.it.com/
Email: [email protected]
Return Address:
2161 Broadcast Drive
Albuquerque, NM 87101
United States

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